Account Fraud Investigator II

$43,680 - $43,680/Yr

Michigan State University - East Lansing, MI

Full-time - Entry Level

East Lansing, MI

Educational Services

About the position

The Account Fraud Investigator II position at Michigan State University Federal Credit Union is responsible for monitoring accounts and transactions to identify and mitigate fraudulent activity. This role involves thorough analysis and investigation to ensure the security of members' funds and minimize risk to the Credit Union. The investigator will work closely with members and other departments to address fraud-related issues and provide expertise in fraud prevention.

Responsibilities

• Review accounts and transactions for fraudulent activity and take appropriate action to prevent fraud losses.
• Investigate fraud claims or potential losses from various payment channels in accordance with laws and regulations.
• Assist members promptly and professionally regarding fraudulent account activity.
• Provide account fraud expertise to service area employees.
• Proactively solve member and employee complaints using good judgement.
• Educate members on security and reporting of personal identification information.
• Prepare letters of indemnity to recover funds from other financial institutions.
• Investigate Suspicious Activity Alerts and track outcomes.
• Review application and membership information for discrepancies.
• Use tools and resources for investigation, such as skip tracing and web searches.
• Develop and maintain relationships with departments and other financial institutions.
• Efficiently use multiple systems for reporting and completing fraud investigations.
• Complete projects assigned by management within deadlines.
• Conduct user acceptance testing on fraud detection systems.
• Maintain awareness of emerging fraud trends.
• Document all account review efforts and actions taken accurately.
• Perform account maintenance and daily balancing of transactions.
• Record and maintain fraud tracking and other department trackers.
• Engage in department initiatives and achieve assigned goals.
• Participate in training activities to ensure compliance with policies and regulations.
• Handle escalated member situations and resolve them appropriately.
• Notify management about common fraud trends and recommend changes to prevent loss.
• Identify training opportunities and work with management to implement them.

Requirements

• High School Diploma or equivalent education.
• Knowledge of Credit Union products and services.
• Exceptional verbal and written communication skills.
• Ability to conduct comprehensive analysis and investigations.
• Experience in fraud detection and prevention.

Nice-to-haves

• Experience with financial institutions or credit unions.
• Familiarity with fraud detection systems and tools.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within the first year
• Volunteer Time Off & 11 Paid Holidays
• 401(k) with an immediate 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave