Account Fraud Investigator II

$43,680 - $43,680/Yr

Michigan State University - East Lansing, MI

Full-time - Entry Level

East Lansing, MI

Educational Services

About the position

The Account Fraud Investigator role within the Fraud Prevention Department is crucial for safeguarding the Credit Union and its members against fraudulent activities. This position involves monitoring various transaction channels, conducting thorough investigations, and implementing risk mitigation strategies to ensure the security of members' funds. The role requires strong analytical skills, effective communication, and a proactive approach to fraud detection and prevention.

Responsibilities

• Review accounts and transactions for fraudulent activity and take appropriate action to prevent fraud losses.
• Investigate fraud claims or potential losses incurred from various payment channels in accordance with laws and regulations.
• Assist members promptly and professionally regarding fraudulent account activity through various communication methods.
• Provide account fraud expertise to service area employees for reviewing and acting on potentially fraudulent activity.
• Proactively resolve member and employee complaints using good judgement.
• Educate and advise members on security and reporting of personal identification information related to fraud.
• Prepare letters of indemnity to recover funds from other financial institutions.
• Investigate Suspicious Activity Alerts and track and report outcomes.
• Review application and membership information for discrepancies to verify information appropriately.
• Utilize tools and resources for investigations, including skip tracing and web searches.
• Develop and maintain relationships with departments and other financial institutions for information exchange.

Requirements

• Knowledgeable about Credit Union products and services.
• Exceptional verbal and written communication skills.
• Ability to handle responsibilities with thoroughness and accuracy.
• Strong analytical skills for conducting comprehensive investigations.

Nice-to-haves

• Experience in fraud prevention or investigation roles.
• Familiarity with laws and regulations related to fraud and financial transactions.

Benefits

• 100% Company-Paid Health, Dental, Vision, Life, and Long-Term Disability Premiums
• Up to 26 days of PTO within the first year
• Volunteer Time Off & 11 Paid Holidays
• 401(k) with an immediate 2:1 Match
• Tuition Reimbursement
• Up to 12 Weeks of Paid Parental Leave