About the position
The Account Locator position at The J.G. Wentworth Company is a full-time role based in Chesterbrook, PA, with a hybrid work schedule. This position is integral to the debt settlement process, where Account Locators collaborate closely with Negotiators to locate and negotiate settlements on clients' enrolled accounts. As accounts become delinquent, they transition through various stages in the collections cycle, and it is the responsibility of the Account Locator to track these accounts effectively. This role is ideal for self-starters who possess strong problem-solving skills and are adept at navigating the complexities of account locations within the collections process. In this position, you will be part of a dynamic negotiations team, working to complete settlements on clients' accounts. You will establish and maintain contact with various stakeholders, including creditors, collection agencies, debt buyers, and law firms. A significant part of your role will involve tracking and locating accounts as they progress through the collections cycle. You will also reach out to enrolled clients to enlist their assistance in locating their accounts and contact lenders and other entities to ascertain the current status of these accounts. Utilizing the company's CRM system, you will document all actions taken to locate accounts and may need to email or fax documents to creditors to authorize communication on behalf of clients. The position requires a proactive approach, as you will be expected to thrive in a fast-paced environment while managing multiple tasks efficiently. Strong communication skills, both verbal and written, are essential, as is the ability to think creatively to solve problems. Teamwork and a strong work ethic are also critical components of success in this role.
Responsibilities
- Work as a part of the negotiations team to complete settlements on our clients' enrolled accounts
- Establish and maintain contact with creditors, collection agencies, debt buyers, and law firms
- Track and locate accounts as they move downstream in the collections process
- Reach out to enrolled clients to enlist their help in the process of locating accounts
- Contact lenders, collection agencies, debt buyers, etc. to determine where an enrolled account has been placed
- Use our CRM to document actions taken to locate accounts
- Email and or fax documents to creditors that authorize us to speak on behalf of our clients
Requirements
- Bachelor's degree or equivalent work experience
- Ability to communicate clearly and professionally both verbally and in writing
- Strong multitasking, time management, and organizational skills
- Ability to thrive in a fast-paced environment
- Problem-solving skills - ability to utilize creative thinking to solve problems
- A team player with a strong work ethic
Benefits
- Full Medical/Vision/Dental Benefits
- 401K with Company Match
- Flexible Hybrid or Remote Schedule
- 15 Days PTO
- Paid Holidays
- An Unmatched Company Culture
- On-Site Gym & Gym Membership Reimbursement
- Monthly, Quarterly and Annual Bonuses
- Employee Referral Bonuses
- Public Transportation Discounts
- Dog-friendly Office
- Company Happy Hours
- Business Casual Dress Code
