Account Management Intern (paid)

$17 - $17/Yr

Jellysmack - Los Angeles, CA

Part-time - Intern

Los Angeles, CA

Publishing Industries

About the position

As an intern within the Account Management team at Jellysmack, you will play a crucial role in supporting our high-profile creators and assisting with various tasks that ensure their success. You will help manage external inquiries while collaborating with Account Managers to enhance creator satisfaction and retention. The Account Management team is at the center of everything we do at Jellysmack, serving as the primary points-of-contact between Jellysmack and the renowned creators on our roster. We are a dynamic team that embodies the company's values of overperformance, positivity, and agility.

Responsibilities

• Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
• Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
• Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
• Assist with the onboarding and offboarding of creators.
• Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
• Support with data entry tasks and ongoing updates.
• Help facilitate the transition from Salesforce to Attio.
• Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
• Send monthly reporting to creators.

Requirements

• Currently pursuing a Bachelor's Degree or have equivalent experience.
• Passionate about the digital ecosystem and familiar with top-tier content creators and social media platforms.
• Interest in account management, talent management, sales/partnerships, or client services.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Excellent communication skills and a positive demeanor when navigating challenges.

Nice-to-haves

• Proficient with Slack and Google Suite (Docs, Sheets, Slides).
• Some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.

Benefits

• Paid internship at $17.28 per hour.
• Duration of up to three months, requiring approximately 20 hours per week.