Account Management Manager

$114,400 - $171,600/Yr

Cummins - Florence, KY

Full-time - Mid Level

Florence, KY

Machinery Manufacturing

About the position

The Account Management Manager at Cummins Inc. is responsible for developing and expanding business relationships with key accounts, executing account strategies to increase market share, and driving growth through effective communication and customer-centric solutions. This role involves negotiating contracts, managing customer inquiries, and mentoring less experienced team members to foster continuous improvement.

Responsibilities

• Developing and expanding business relationships with key accounts.
• Proactively identifying current and emerging customer needs to tailor account strategies effectively.
• Executing account strategies to increase market share with existing accounts and exploring new business opportunities.
• Negotiating and implementing contracts, managing customer inquiries, and handling escalations related to payments and accounts receivable.
• Leading and managing communication with customers at all levels, ensuring alignment across sales roles and with internal stakeholders.
• Achieving revenue and market share goals, championing customer needs within the business, and measuring customer satisfaction and loyalty.
• Creating and implementing projects to enhance customer relationships and value, thereby growing the business with assigned accounts.
• Mentoring and developing less experienced team members, managing performance, and fostering continuous improvement.

Requirements

• College, university, or equivalent degree in Marketing, Sales, technical or a related subject or an acceptable combination of education and experience required.
• Significant level of relevant work experience required, including previous customer and/or product experience required.
• Purchasing/commercial contract negotiation preferred.

Benefits

• Relocation assistance