Account Manager 1, Enterprise Direct Sales

Comcast - Springfield, MA

Full-time - Mid Level

Springfield, MA

11-50 employees

Broadcasting and Content Providers

About the position

The Account Manager 1 position at Comcast Corporation is responsible for strategic account management and financial sales leadership for a portfolio of mid-market customers. The role focuses on developing account strategies, identifying revenue opportunities, and ensuring customer satisfaction while meeting annual revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including C-level and Executive level personnel.
• Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.

Requirements

• Bachelor's degree in a relevant field.
• 5-7 years of relevant work experience in account management or sales.
• Strong customer service skills and experience.
• Ability to manage customer relationships effectively.

Nice-to-haves

• Experience in telecommunications or media industries.
• Familiarity with Advanced Voice and Metro Ethernet services.

Benefits

• Commission eligibility for sales positions.
• Bonus eligibility for non-sales positions.
• Comprehensive health benefits.
• Retirement savings plan options.
• Paid time off and holidays.