Comcast - Springfield, MA

posted 5 days ago

Full-time - Mid Level
Springfield, MA
11-50 employees
Broadcasting and Content Providers

About the position

The Account Manager 1 position at Comcast Corporation is responsible for strategic account management and financial sales leadership for a portfolio of mid-market customers. The role focuses on developing account strategies, identifying revenue opportunities, and ensuring customer satisfaction while meeting annual revenue and retention objectives.

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.

Requirements

  • Bachelor's degree in a relevant field.
  • 5-7 years of relevant work experience in account management or sales.
  • Strong customer service skills and experience.
  • Ability to manage customer relationships effectively.

Nice-to-haves

  • Experience in telecommunications or media industries.
  • Familiarity with Advanced Voice and Metro Ethernet services.

Benefits

  • Commission eligibility for sales positions.
  • Bonus eligibility for non-sales positions.
  • Comprehensive health benefits.
  • Retirement savings plan options.
  • Paid time off and holidays.
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