Account Manager 1, Enterprise Direct Sales

Comcast - Springfield, MA

Full-time - Mid Level

Springfield, MA

11-50 employees

Broadcasting and Content Providers

About the position

The position is responsible for strategic account management and financial sales leadership for a portfolio of mid-market customers. The role focuses on developing account strategies, identifying revenue opportunities, and ensuring customer satisfaction while meeting annual revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of assigned customers related to Advanced Voice, Metro Ethernet, or other Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
• Manage the cultivation, execution, and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts' needs and optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels including C-level and Executive level personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
• Exercise independent judgment and discretion in matters of significance.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.
• Strong customer experience (CX) skills.
• Proven account management skills.

Benefits

• Commission eligibility for sales positions under applicable plans.
• Bonus eligibility for non-sales positions.
• Best-in-class benefits including physical, financial, and emotional support options.