Account Manager 2nd Shift

City Wide Facility Solutions - Tulsa, OK

Part-time - Entry Level

Tulsa, OK

Professional, Scientific, and Technical Services

About the position

The Account Manager for City Wide Facility Solutions plays a vital role in managing contract compliance for building maintenance services and maintaining relationships with Independent Contractors. This part-time position requires a dynamic individual who can work independently and collaboratively in various facility environments, ensuring that client expectations are met while maintaining a positive attitude in a demanding work setting.

Responsibilities

• Travel to client sites to ensure contract compliance with all building maintenance services
• Participate in the evaluation and selection of Independent Contractors based on judgment and experience
• Establish and maintain effective relationships with co-workers, supervisors, Independent Contractors, and customers
• Execute operational protocols for contract compliance including various management strategies
• Participate in all new account starts as the key contact for the independent contractor
• Communicate with independent contractors regarding client complaints and requests
• Provide nightly recap/report to Facility Services Manager via voice note and CRM data input
• Participate in meetings and prepare timely reports as needed
• Communicate with clients for any issues requiring immediate attention
• Organize and maintain key access for assigned accounts
• Maintain regular attendance with a flexible schedule, including mandatory overtime

Requirements

• High school diploma or GED
• Three months or more related experience and/or training
• Ability to use excellent judgment and handle confidential materials
• Fluency in English (speaking, writing, and reading)
• Ability to read and interpret safety rules and procedure manuals
• Ability to write routine reports and correspondence
• Basic math skills for calculations
• Ability to meet deadlines
• Proficiency in using phones, email, fax, Microsoft Office, and specific computer programs

Nice-to-haves

• Bilingual skills

Benefits

• Mileage reimbursement
• Simple IRA 3% match
• Hourly wage ranging from $15.00 to $19.00