Account Manager 3, Enterprise Direct Sales - GovEd

Comcast - Berlin, CT

Full-time - Mid Level

Berlin, CT

11-50 employees

Broadcasting and Content Providers

About the position

The position is responsible for strategic account management and financial sales leadership for a portfolio of mid-market customers. The role focuses on generating new business, managing account strategies, and ensuring customer satisfaction to drive revenue growth and retention.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross selling opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain knowledge of Company's products/services and selling skills to effectively position them with assigned accounts.
• Initiate and deliver proposed solutions to meet customer needs related to various Business Class products.
• Monitor customer usage and performance of connected products and services to identify vulnerabilities and opportunities.
• Serve as the primary escalation point for customer issues and coordinate resolution efforts with internal teams.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and optimize sales and retention opportunities.
• Develop and maintain cross-functional relationships with support groups to ensure timely project completion.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with corporate goals.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 10+ years of relevant work experience in sales and account management.
• Strong knowledge of business sales processes and customer relationship management.

Nice-to-haves

• Experience in the telecommunications or media industry.
• Familiarity with advanced voice and data services.

Benefits

• Commission eligibility for sales positions.
• Bonus eligibility for non-sales positions.
• Comprehensive health benefits.
• Retirement savings plan options.
• Paid time off and flexible scheduling options.