Account Manager 3, Enterprise Direct Sales - GovEd

Comcast - Berlin, NH

Full-time - Mid Level

Berlin, NH

11-50 employees

Broadcasting and Content Providers

About the position

The position involves providing strategic account management and financial sales leadership for a portfolio of mid-market customers at Comcast. The role focuses on generating new business, managing account strategies, and ensuring customer satisfaction to drive revenue growth and retention. The individual will conduct business reviews, manage customer relationships, and collaborate with internal teams to optimize sales opportunities.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross-selling opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of Company's products/services and pricing practices.
• Initiate and deliver proposed solutions to meet customer needs related to various Business Class products.
• Monitor customer usage and performance of connected products and services to identify vulnerabilities and opportunities.
• Serve as the primary escalation point for customer issues and coordinate resolution efforts with internal teams.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans.
• Develop and maintain cross-functional relationships with support groups to ensure timely project completion.
• Position and sell Company Business Class services across multiple organizational levels, including C-level personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with corporate goals.
• Exercise independent judgment and discretion in matters of significance.

Requirements

• Bachelor's Degree preferred, or a combination of coursework and experience, or extensive related professional experience.
• 10+ years of relevant work experience in sales and account management.
• Strong knowledge of business sales processes and customer relationship management.

Nice-to-haves

• Experience in the telecommunications industry.
• Proficiency in using CRM software and sales tools.
• Strong analytical and problem-solving skills.

Benefits

• Competitive base pay with commission opportunities.
• Best-in-class benefits including health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Tuition reimbursement for further education.