Account Manager 3, Enterprise Direct Sales - GovEd

Comcast - Berlin, CT

Full-time - Senior

Berlin, CT

11-50 employees

Broadcasting and Content Providers

About the position

The Account Manager 3, Enterprise Direct Sales - GovEd at Comcast Corporation is responsible for strategic account management and financial sales leadership for a portfolio of existing mid-market customers. This role focuses on generating new business, developing account strategies, and ensuring customer satisfaction to drive revenue growth and retention. The position requires proactive engagement with customers to understand their needs and deliver tailored solutions, while also managing sales quotas and conducting regular business reviews.

Responsibilities

• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
• Proactively engage customers to understand their changing business needs and identify upselling/cross selling opportunities.
• Prepare and conduct regular bill reviews and quarterly business reviews with key customers.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain excellent knowledge of Company's products/services and pricing practices.
• Initiate and deliver proposed solutions to meet customer needs related to various Business Class products.
• Monitor customer usage and performance of connected products and services to maintain customer satisfaction.
• Serve as the primary escalation point for customer issues and coordinate resolution efforts with internal teams.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans.
• Develop and maintain cross-functional relationships with support groups to ensure timely project completion.
• Position and sell Company Business Class services across multiple organizational levels.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with corporate goals.

Requirements

• Bachelor's degree in a relevant field.
• 10+ years of relevant work experience in sales or account management.
• Strong knowledge of sales processes and customer relationship management.

Nice-to-haves

• Experience in the telecommunications industry.
• Familiarity with advanced voice and data services.
• Proven track record of meeting or exceeding sales quotas.

Benefits

• Comprehensive health insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Tuition reimbursement for further education.
• Employee discounts on services.