Account Manager and Inside Sales

$35,000 - $35,000/Yr

Tes Staffing - Rochester, NY

Full-time - Entry Level

Rochester, NY

251-500 employees

Administrative and Support Services

About the position

Our client, a leading Fortune 500 company, is seeking an Account Manager and Aftermarket Sales Representative to join their award-winning sales and customer service team. This position is a contract-to-hire opportunity with one of the best companies to work for in Rochester. As a vital member of this team, you will play an integral role in ensuring the success of our customers. The company is recognized as an industry leader in digital displays, document security, and software solutions that help businesses operate efficiently and effectively. Their stellar reputation in the industry is a direct result of the exceptional care and service provided by their employees. With a rich 150-year heritage, our client has been honored with the Thomas Reuters award for "Top Global Innovators" four times, showcasing their commitment to excellence and innovation. In this role, you will be responsible for managing and supporting an existing account base that includes school districts, small and large businesses, and hospitals. You will be accountable for maintaining and growing the existing business while conducting all support processes, including order entry, expediting, purchasing, quoting, billing, and returns. As the primary sales contact for all clients within your assigned territory, you will develop and submit pricing summaries (quotes) to clients and prospects, ensuring a 95% or better accuracy and on-time delivery for all roles and responsibilities. Reliability, teamwork, a strong work ethic, and professionalism are essential traits for success in this position. You will be expected to make at least 60 warm calls per day, demonstrating your commitment to customer engagement and relationship management.

Responsibilities

• Manage and support the existing account base which includes school districts, small and large businesses, and hospitals.
• Accountable to maintain and grow the existing business.
• Conduct all support processes: Order Entry, Expediting, Purchasing, Quoting, Billing, and Returns.
• Act as the primary sales contact for all clients under assigned territory.
• Develop and submit pricing summaries (quotes) to clients and prospects.
• Achieve 95% or better on accuracy and on-time delivery of all roles and responsibilities.
• Demonstrate reliability, teamwork, strong work ethic, and professionalism.
• Make at least 60 warm calls per day.

Requirements

• High school diploma or equivalent.
• Experience in a combination of inside sales, telemarketing, and customer service/support experience.
• Solid knowledge of Excel and Microsoft Word.
• Ability to work in a fast-paced environment with changing priorities.
• Demonstrated experience with maintaining account relationships.
• Enthusiastic, persistent, and energetic with the ability to influence/persuade.
• Comfortable with cold calling and working to meet established call objectives.
• Strong communication skills with the ability to speak articulately and professionally on the phone to prospective and current customers.

Nice-to-haves

• At least a two-year higher level degree is preferred.
• Proven track record of impeccable customer service.
• A positive attitude is a must.

Benefits

• 401(k)
• Health insurance