Account Manager, Boston

About the position

The Account Manager at La Colombe plays a vital role in supporting the Wholesale Team by managing a portfolio of clients, including chefs, restaurateurs, cafes, offices, and hotels. This position focuses on building strong relationships, providing exceptional customer service, and ensuring high-quality coffee programs. The Account Manager is responsible for training client staff, conducting routine visits for quality control, and proactively addressing client needs to enhance their overall experience with La Colombe's products and services.

Responsibilities

• Deliver industry leading customer service at every stage in the customer experience by providing detailed, reliable, and timely solutions.
• Communicate in a kind and professional manner during every interaction with clients.
• Respond to client inquiries and internal requests by identifying client concerns, researching issues, and developing a resolution.
• Establish relationships with chefs, managers, and hospitality staff to develop your network.
• Anticipate and proactively take charge of difficult situations, finding solutions for clients.
• Actively work to become the first point of contact for clients.
• Implement strategy to grow business of the assigned client list by introducing new products and collaborating on marketing efforts.
• Assist with onboarding of new clients by providing comprehensive hands-on training and product presentations.
• Train baristas, service staff, and management on brewing techniques and equipment maintenance.
• Conduct routine client visits to calibrate coffee and perform light preventative maintenance on coffee equipment.
• Log all routine and emergency client communication and visits in CRM system.
• Troubleshoot larger equipment issues, collaborating with La Colombe's technical service team.

Requirements

• Passionate about coffee
• 2 - 5 years of experience in the hospitality, foodservice, or specialty coffee industry
• Proven track record of success in your professional career
• Positive and professional interpersonal skills, both verbal and written
• Strong social skills; ability to get along with all levels of internal and external contacts
• Self-starter, quick learner, and can efficiently handle various high-priority responsibilities
• Ability to work occasional nontraditional hours
• Occasionally assist lifting, moving, and/or carrying coffee equipment
• Valid driver's license and reliable personal transportation

Nice-to-haves

• Fine dining or 4-star hotel experience
• Elevated Specialty Coffee experience (Coffee Trainer, Cafe Manager, Quality Control)
• Experience using sales tools (salesforce, Hubspot, etc.)
• Experience with Microsoft/Google Suite (Excel, Word, PowerPoint or equivalents)
• Problem-solving, technical acumen, and desire to learn

Benefits

• Compensation Range: $50,000.00-$60,000.00, plus bonus