Account Manager, Business Sales

$63,300 - $114,100/Yr

T-mobile/t-mobile West

Full-time - Entry Level

Remote

About the position

The Account Manager, Business Sales at T-Mobile is responsible for establishing and nurturing relationships with business accounts, driving sales through solution-based strategies, and identifying new business opportunities. This role focuses on managing existing accounts, minimizing churn, and providing strategic direction on mobility solutions, while also collaborating with cross-functional teams to ensure customer satisfaction and successful delivery of services.

Responsibilities

• Lead existing set of assigned accounts with primary focus on base management efforts to minimize churn risk.
• Perform upgrades/device management and provide reporting and billing support.
• Respond to client issues via email/voicemail and ensure timely delivery of solutions according to customer needs.
• Track and drive device utilization by training clients and sharing marketing materials.
• Partner with Client Sales Executive to plan Quarterly Business Reviews (QBR) and make recommendations to leadership.
• Build a business plan on 'land and expand' strategy to identify additional sales opportunities.
• Identify customer needs and apply solution-based selling techniques to upsell accounts.
• Assist existing customers with account activities such as adds, changes, and deletes.
• Collaborate with cross-functional teams to determine in-building coverage and customize technical requirements.
• Continuously update knowledge of wireless products, services, and industry trends.
• Fully utilize sales force automation and manage sales funnel reporting.

Requirements

• High School Diploma/GED (Required)
• 2-4 years of proven B2B experience selling to accounts as an Account Manager or Account Executive (Required)
• Sales experience delivering client-focused solutions to customer needs (Required)
• Demonstrable ability to communicate and influence key stakeholders at all levels (Required)
• Proven track record to prioritize multiple account management projects (Required)
• Solid experience with CRM software (e.g., Salesforce, MS Office) (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)
• 2-4 years of wireless, telecom, or technology experience (Preferred)

Benefits

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k)
• Employee stock grants
• Employee stock purchase plan
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Family building benefits
• Childcare subsidy
• Tuition assistance
• Short- and long-term disability
• Voluntary life insurance
• Voluntary disability insurance
• Mobile service & home internet discounts
• Pet insurance
• Access to commuter and transit programs