Account Manager, Business Sales

$44,310 - $79,870/Yr

T-Mobile US - Irvine, CA

Full-time - Mid Level

Irvine, CA

Telecommunications

About the position

The Account Manager, Business Sales at T-Mobile is responsible for establishing and nurturing relationships with business accounts, driving sales through solution-based strategies, and uncovering new business opportunities. This role focuses on managing existing accounts, minimizing churn, and providing strategic direction on mobility solutions, while also ensuring timely delivery of services and products to meet customer needs.

Responsibilities

• Handle existing set of assigned accounts with primary focus on base management efforts through minimizing churn risk.
• Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Track and drive device utilization by training and sharing marketing materials on product usage.
• Partner with Client Sales Executive to plan Quarterly Business Reviews for existing clients; perform analyses and make recommendations to leadership.
• Build a business plan with Client Sales Executive on 'land and expand' strategy to identify additional contacts and sales opportunities.
• Identify customer needs and use solution-based selling techniques to upsell current assigned accounts.
• Assist existing customer base with account activities: adds, changes, deletes.
• Partner with cross-functional teams to resolve in-building coverage and customize technical requirements for clients.
• Continuously update knowledge of wireless products, services, and industry trends.
• Participate in training opportunities on products and services and attend sales meetings.
• Manage sales funnel and generate reporting on sales activities and forecasting.

Requirements

• High School Diploma or GED (Required)
• Bachelor's Degree (Preferred)
• 2-4 years of proven B2B experience selling to accounts as an Account Manager or Account Executive (Required)
• 2-4 years of wireless, telecom, or technology experience (Preferred)
• Solid experience with CRM software (e.g., Salesforce) and MS Office (particularly MS Excel, PowerPoint, Word) (Required)
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization (Required)
• Proven track record to prioritize multiple account management projects while maintaining attention to detail (Required)

Nice-to-haves

• Experience in wireless, telecom, or technology sectors (Preferred)

Benefits

• Paid parental leave
• AD&D insurance
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Family leave
• Parental leave
• Vision insurance
• Life insurance
• Childcare
• Pet insurance