Account Manager, Business Sales

$44,310 - $79,870/Yr

T-Mobile US - Saint Louis, MO

Full-time - Entry Level

Saint Louis, MO

10,001+ employees

Telecommunications

About the position

The Account Manager, Business Sales at T-Mobile is responsible for establishing and nurturing relationships with business accounts, driving sales through solution-based strategies, and uncovering new business opportunities. This role involves managing existing accounts, minimizing churn, and providing strategic direction on mobility solutions, while also collaborating with cross-functional teams to ensure customer satisfaction and successful delivery of services.

Responsibilities

• Lead existing set of assigned accounts with primary focus on base management efforts through minimizing churn risk.
• Perform upgrades/device management; provide reporting and billing support; respond to client issues via email/voicemail.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Track and drive device utilization by training and sharing marketing materials on product usage.
• Partner with Client Sales Executive to plan Quarterly Business Reviews for existing clients; perform analyses and make recommendations to leadership.
• Build a business plan with Client Sales Executive on 'land and expand' strategy to identify additional contacts and sales opportunities.
• Identify customer needs and apply solution-based selling techniques to upsell current assigned accounts.
• Assist existing customer base with account activities: adds, changes, deletes.
• Partner with cross-functional teams to determine in-building coverage and customize technical requirements for clients.
• Continuously update knowledge of wireless products, services, and industry trends.
• Participate in training opportunities on products and services and attend sales meetings.
• Manage sales funnel and generate reporting on sales activities and forecasting.

Requirements

• High School Diploma/GED (Required)
• 2-4 years of proven B2B experience selling to accounts as an Account Manager or Account Executive (Required)
• Sales experience delivering client-focused solutions to customer needs (Required)
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels (Required)
• Solid experience with CRM software (e.g., Salesforce, MS Office) (Required)

Nice-to-haves

• Bachelor's Degree (Preferred)
• 2-4 years of wireless, telecom, or technology experience (Preferred)

Benefits

• 401(k)
• AD&D insurance
• Childcare
• Dental insurance
• Disability insurance
• Employee stock purchase plan
• Family leave
• Medical, dental, and vision insurance
• Flexible spending account
• Paid time off and up to 12 paid holidays
• Paid parental and family leave
• Tuition assistance
• Short- and long-term disability
• Voluntary life insurance
• Pet insurance
• Mobile service & home internet discounts