Account Manager (Chapel Hill)

The Blood Connection, Incorporated - Chapel Hill, NC

Full-time

Chapel Hill, NC

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Account Manager at The Blood Connection plays a crucial role in managing blood drive accounts within a designated territory. This position focuses on maximizing blood drive production, establishing new accounts, and effectively utilizing corporate resources to meet collection goals. The Account Manager collaborates closely with the Donor Resource Department Management to build strong relationships with blood drive coordinators and ensure successful blood donation events.

Responsibilities

• Plan and execute effective strategies to recruit, retain, and manage sponsor group organizations and relationships to achieve territory blood collection goals.
• Establish blood drive projections in line with Divisional resources and needs.
• Develop potential sponsor leads.
• Strategize recruitment tactics well in advance of blood drive date and adhere to drive planning best practices.
• Hold external stakeholders responsible for helping to achieve drive goals.
• Effectively communicate with donor chairpersons and donor groups pre, during, and post drive event.
• Encourage creativity and successful campaigns to increase donor participation at blood drives.
• Implement all TBC marketing programs.
• Exhibit teamwork within division to help ensure Divisional goal is met.
• Establish committees to recruit donors and volunteers at drives.
• Coordinate meetings and presentations within sponsor groups to teach donor recruitment techniques and encourage the importance of each account hitting goal.
• Provide superior customer service to blood donors, blood donor groups, internal and external customers.
• Establish patronage and relationships with blood drive sponsor groups.
• Educate the community by attending health fairs and community/marketing events and giving presentations to spread the mission of The Blood Connection.
• Organize meetings with sponsor contacts, committees, and/or employees to educate them and promote blood drives.
• Seek out opportunities to speak at services at houses of worship.
• Seek out supervisory, health/safety meetings, and employee meetings to further educate and recruit donors for blood drives.
• Build strong relationships with sponsor groups to grow blood drives into more successful events.

Requirements

• College degree preferred.
• Outside sales and/or marketing experience of 2 years preferred or related experience.
• Public speaking ability to sell The Blood Connection to all groups in the community by carrying our message of community service and the necessity of participation and support.
• Experience with Microsoft Office including PowerPoint, Excel, and Word.
• Valid Driver's License with no major infractions and dependable transportation.
• Ability to communicate effectively, tactfully, and courteously to patrons, donors, sponsors, and co-workers.
• Ability to organize and prioritize workload and meet deadlines.
• Excellent analytical, organizational, interpersonal, verbal, and written communications skills.
• Strong computer skills.
• Ability to work with all levels and in a diverse work environment.
• Ability to establish and maintain effective working relationships with staff, management, and peers.