Account Manager - Cincinnati, OH

Millcraft - Cincinnati, OH

Full-time - Mid Level

Cincinnati, OH

Furniture and Related Product Manufacturing

About the position

The Account Manager at Millcraft Paper Company is responsible for driving sales and maintaining strong customer relationships within the paper and packaging industries. This role involves engaging with prospects, generating leads, and providing tailored solutions to meet client needs. The Account Manager will collaborate with internal teams to ensure exceptional service delivery and contribute to the company's growth through proactive business development efforts.

Responsibilities

• Cultivate strong client relationships by understanding their needs and delivering bespoke solutions
• Drive profitable growth by presenting and promoting our products and services
• Serve as a liaison between clients and internal resources, ensuring seamless communication and resource allocation
• Provide expert guidance to Customer Services Representatives, ensuring adherence to quality standards and customer specifications
• Lead new business acquisition efforts through proactive prospecting and networking, leveraging various channels including social media
• Gather and provide valuable feedback from clients to enhance service offerings and product development
• Maintain accurate records of customer information, sales activities, and business opportunities
• Prepare compelling presentations, proposals, and price quotations, demonstrating the value of our solutions effectively
• Foster collaboration across functional units to optimize operational efficiency and customer satisfaction
• Contribute to the development of actionable solutions and best practices through feedback and collaboration

Requirements

• Proven expertise in sales promotion and business development
• Strong knowledge of the paper, packaging, or related industries preferred
• Demonstrated experience managing customer relationships and driving new business
• Exceptional verbal and written communication skills, with a polished and professional demeanor
• Highly responsive, proactive, and dedicated to providing outstanding customer service
• Strong negotiation skills and the ability to influence and persuade stakeholders
• Excellent organizational, time management, and follow-up skills, with the ability to focus on achieving goals
• High proficiency in Microsoft Office Suite, especially PowerPoint; ERP and CRM system experience is a plus
• Ability to create presentation-ready, polished written materials that are effective and aesthetically pleasing
• Self-motivated, disciplined, and driven to succeed, with a high level of accountability and engagement

Benefits

• Health savings account
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• Life insurance
• Retirement plan