Account Manager / Client Onboarding & Support (Remote - Hawaii)

$40,000 - $65,000/Yr

Map Your Show

Full-time - Entry Level

Remote

Publishing Industries

About the position

The Account Manager / Client Onboarding & Support role at Map Your Show is a full-time position focused on delivering exceptional customer service and support to clients, primarily in Australia and New Zealand. This role involves hands-on training with the MYS software suite and requires collaboration with clients to implement software solutions, train their teams, and provide ongoing support. The position emphasizes a healthy work-life balance and values self-starters in a non-micromanaged environment.

Responsibilities

• Delivering exceptional customer service to our clients.
• Managing projects from implementation and onboarding stages to launch.
• Training clients on how to use our software via Microsoft Teams and/or Zoom.
• Responding to incoming client calls and emails.
• Utilizing standard software packages (e.g., Microsoft Office).

Requirements

• Bachelor's degree preferred, or equivalent combination of education and experience.
• Excellent oral and written communication skills.
• Strong attention to detail and ability to multi-task.
• Proven strong work ethic and positive attitude.

Nice-to-haves

• Experience with Microsoft Office (1 year preferred).
• Organizational skills (1 year preferred).
• Attention to detail (1 year preferred).

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid time off