Account Manager, Client Success

$82,900 - $107,680/Yr

Albertsons - Boise, ID

Part-time - Mid Level

Remote - Boise, ID

10,001+ employees

Food and Beverage Retailers

About the position

The Account Manager for Client Success at Albertsons Companies is responsible for delivering exceptional client experiences and driving customer satisfaction. This role involves acting as the primary contact for clients, ensuring seamless execution of campaigns, and identifying upsell opportunities to foster long-term partnerships. The position emphasizes a customer-centric approach, leveraging data to inform strategies and enhance client relationships.

Responsibilities

• Become a trusted advisor for daily client needs by organizing and running status calls, monitoring deadlines for on-time campaign launches, and working cross-functionally to identify areas of upsell.
• Identify upsell opportunities in-flight and post-campaign to ensure repeat, growing partnerships, collaborating with Client Partner counterparts to deliver holistic client plans.
• Advocate for the Voice of the Customer across the organization to build a best-in-class Retail Media Network.
• Ensure accurate CRM hygiene with an emphasis on post-IO signature to allow for accurate revenue tracking.
• Collaborate with Client Partner counterparts to advise and create material for T2T/QBR/Lunch & Learns.
• Maintain a customer-centric mindset with a deep understanding of client and category objectives to deliver best-in-class service.
• Interpret and story tell with data, responsible for wrap reporting delivery, insights, and upsell suggestions.
• Cultivate customer loyalty and retention focusing on the client experience during the post-IO partnership.
• Work closely with Client Partners to ensure clients receive holistic best-in-class partnership from planning to execution and campaign wrap in alignment with client KPIs.
• Continuously engage with customers, ensuring any business churn risks are identified early and devise action plans to prevent or overcome them.
• Monitor and report on key metrics in-flight to keep customers updated on the value of their media investment.
• Continuously learn and develop knowledge of the retail media landscape.
• Travel to client locations as needed.

Requirements

• 4+ years of Media/Retail/Account Management Experience
• Strong organization and process development skills
• Strong ability to story tell with data
• Demonstrates strong presentation skills with the ability to prep and present based on audience including up to VP level
• Ability to foster partnerships with merchandising partners

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Bereavement leave
• Life insurance
• Lunch & learns
• Paid sick time