Account Manager, Client Success

$70,000 - $75,000/Yr

Centerfield Corporation - Los Angeles, CA

Full-time - Mid Level

Hybrid - Los Angeles, CA

Merchant Wholesalers, Durable Goods

About the position

The Account Manager, Client Success role at Centerfield involves managing a diverse portfolio of clients within the home services division. The primary focus is on developing and growing client programs, driving revenue through upselling and cross-selling products and services, and ensuring timely project delivery. This position requires building trusted relationships with clients and internal teams, hosting regular meetings, and tracking key performance indicators to achieve assigned revenue goals.

Responsibilities

• Own a book of business comprised of multiple clients within the home services division.
• Develop, understand, adjust, and grow client programs through upselling and cross-selling Centerfield products and services.
• Reach assigned revenue goals for the book of business through cross-selling and upselling within the fiscal year.
• Serve as the lead point of contact for external partners and primary resource for internal teams.
• Develop trusted, successful relationships with all client contacts and Centerfield colleagues.
• Generate internal and external success KPIs for each client program; ensure timely delivery of all projects and tasks.
• Host weekly or bi-weekly meetings with clients to discuss ongoing objectives and report on key KPIs.
• Host internal meetings as necessary for client projects and initiatives.
• Learn and understand internal systems and aid client communication related to technical issues.
• Partner with Business Development and Executive sponsors on each account as needed.
• Track all tasks and projects with a full understanding of goals and provide direction.
• Assist with challenging customer asks and issue escalations as needed.
• Contribute material and present to client teams during partnership meetings.

Requirements

• 2+ years of client or account management experience.
• Degree in Marketing, Business Administration, or Economics or equivalent experience.
• Knowledge of and experience with digital and/or affiliate marketing, including paid media advertising.
• Proficient in Microsoft Office, including Microsoft Excel and PowerPoint.

Nice-to-haves

• Experience in JIRA, Asana, and Tableau.
• Analytical mind who can convert metrics into action items.
• Ability to absorb information quickly and turn complex ideas into action items and results.
• Proven ability to juggle multiple projects and clients at one time while maintaining attention to detail.
• Strong problem solving and networking skills; ability to proactively find resources to create a solution.
• Excellent written, verbal, presentation, and interpersonal communication skills.
• Critical thinker, with the ability to roll up your sleeves and get creative.
• Proactive worker, with ability to work both independently and in collaborative team environments.
• Team player, with a strong sense of ownership and a 'get things done' attitude.
• Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced environment.
• Thorough, detail-oriented persona, who is meticulous about documentation and task completion.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• On-site gym
• Parental leave
• Unlimited paid time off