Jack Laurie Group - Fort Wayne, IN
posted 2 days ago
About the position
The Project Manager for Cleaning Services at JLG is responsible for overseeing the management of customer relationships, estimating costs, and delivering proposals. This role requires a high level of autonomy in decision-making and involves conducting pre-proposal walkthroughs of potential customer sites, building scopes of work to meet customer expectations, and clarifying customer questions. The Project Manager will work closely with internal project managers and business unit leaders to maximize the potential of JLG's multitrade services. Additionally, the role includes managing customer relationships for contract renewals, conducting customer reviews, addressing concerns, and ensuring complete customer satisfaction. The Project Manager will also engage with customers on-site to provide an exceptional experience and will be responsible for scheduling accounts and creating work orders.
Responsibilities
- Estimate cost and deliver proposals
- Conduct pre-proposal walkthroughs of potential customer sites
- Build scope of work to meet customer expectations
- Clarify customer questions
- Work with internal PM's and BUL's to maximize JLCS multitrade potential
- Complete RFP documentation
- Negotiate terms for acceptance
- Manage customer relationship for renewal
- Conduct customer reviews based on client schedule
- Address customer concerns
- Engage with primary customer contact points
- Review scope and pricing at time of renewal
- Monitor Omni for upcoming renewals
- Upsell additional services
- Ensure complete customer satisfaction
- Bill all contract cleaning at the first of the month
- Bill all transactional work weekly
- Conduct audits of all accounts per schedule
- Engage with customers on site
- Create work orders
Requirements
- 5 - 10 years of management experience managing a remote labor force
- Cleaning Services industry experience preferred
- High school diploma required, Bachelor's degree preferred
- Valid Driver's License with good driving record required
- Able to pass and maintain drug screen required
- Background check clear of issues
Nice-to-haves
- Good with basic math
- Detail and task oriented
- Understanding of janitorial and floor care processes
- Good communication skills
- Able to navigate difficult situations
