Account Manager- Commercial General Industry & Technology- West

$49,760 - $79,920/Yr

The Hartford - Brea, CA

Full-time - Mid Level

Brea, CA

Insurance Carriers and Related Activities

About the position

The Account Manager position at The Hartford involves supporting commercial underwriting in the sales acquisition process, managing a book of business, and serving as the primary point of contact for agents and customers. This role requires effective communication, strong customer service skills, and the ability to handle high volumes of transactions while maintaining quality and timeliness. The position is hybrid, requiring in-office work three days a week in specified locations.

Responsibilities

• Support the Underwriter in the sales acquisition process through account coordination and essential services.
• Review and prepare work orders for rating and issuing policies.
• Communicate with customers to obtain necessary underwriting information and resolve issues.
• Manage a high volume of transactions while balancing quality and timeliness.
• Organize work based on priorities and maintain an effective follow-up system.

Requirements

• Prior Commercial Market Insurance Industry experience as an Account Manager, Underwriting Assistant, Rater, or equivalent at an insurance carrier/agency required.
• Knowledge of primary insurance coverages: Workers Compensation, Auto, General Liability, Property required.
• Functional knowledge of Commercial Lines rating experience.
• Strong customer service and relationship-building skills.
• Effective communication skills, both written and verbal.
• Proficiency in Microsoft Word, Excel, and PowerPoint.

Nice-to-haves

• Experience in a fast-paced environment.
• Ability to shift work efforts quickly and make decisions under pressure.

Benefits

• Short-term or annual bonuses
• Long-term incentives
• On-the-spot recognition