Hitachi - Gardena, CA
posted 2 months ago
As the Aftermarket Account Manager at Hitachi Global Air Power, you will play a vital role in driving our growth trajectory and ensuring customer satisfaction within the stationary equipment sector for the Hitachi Global Air Power brand of air compressors. Your primary objectives will revolve around driving growth in aftermarket sales, fostering strong partnerships with our distributors and partners, and maintaining customer satisfaction post-purchase. You will collaborate closely with distributors and customers to aggressively grow aftermarket sales in alignment with growth targets, leading the execution of sales programs and events to drive engagement and revenue. In this position, you will develop comprehensive annual aftermarket sales strategies for various regions, offering strategic guidance for goal attainment. Analyzing regional sales performance will be crucial, as you will need to devise corrective measures to address any challenges and ensure continued growth. Acting as a trusted advisor to distributors and channel partners, you will provide insights and recommendations to help them maximize parts sales opportunities. Equipping distributors and channel partners with the necessary sales tools, resources, and marketing materials will be essential for effectively promoting aftermarket parts to their customers. You will also be responsible for strategic and tactical coordination with the stationary equipment sales team to ensure alignment and synergy. As the primary liaison for gathering customer and partner feedback, you will provide valuable insights to relevant teams. Additionally, you will devise strategies for partners, including parts and service programs tailored to enhance customer satisfaction. Conducting aftermarket sales training sessions to equip partners with the necessary skills for effective sales and service will be part of your responsibilities. Your role will require you to set and monitor service training objectives with distributors and partners, addressing any skills gaps as needed. Utilizing data analysis to identify areas for improvement and developing strategies to regain lost customers will be key to your success. You will introduce innovative initiatives to drive post-sales growth and customer retention, develop stocking plans for parts inventory based on regional market demands, and act as the key interface between partners and our customer service team to resolve post-sales issues promptly. Ensuring warranty protocols are understood and properly implemented for efficient and effective response when needed will also be part of your duties. Finally, you will generate regular reports and analyses to evaluate performance, identify areas for growth, and inform strategic decision-making.