Hub International - Midlothian, VA
posted 5 months ago
About the position
Join our Award-Winning Team at HUB International! As an Assistant Account Manager in our Commercial Lines Select Business Unit, you will play a crucial role in supporting Producers and Account Managers in servicing assigned accounts. This position is based in our Midlothian, VA office and offers the potential for hybrid work. You will be part of the largest privately owned global insurance broker, recognized for our commitment to diversity, equity, and inclusion, and awarded the Gold Stevie Award for Employer of the Year in 2023. At HUB, we empower our employees with resources in technology and industry expertise while maintaining a unique regional culture. Your contributions will help us continue our track record of year-over-year growth fueled by innovative products and services, mergers and acquisitions, and a dedicated team of professionals. In this role, you will be responsible for preparing and coordinating all transactions, paperwork, and internal processing for assigned accounts. This includes quoting, applications, invoicing, policies, certificates of insurance, endorsements, proposals for renewal accounts, change requests, audits, and annual review preparation. You will also be involved in the renewal preparation process, providing quality customer service to clients, and maintaining accurate data in our agency management system. Your attention to detail and organizational skills will be essential as you handle various tasks, including responding to customer inquiries and documenting conversations with clients and carrier representatives. At HUB International, we value a work-life balance and offer a comprehensive benefits package to support your health, wellness, and financial future. We encourage your growth and provide opportunities for career advancement within our organization. Join us and be part of a diverse, entrepreneurial, and fast-paced team environment supported by over 17,000 professionals across North America.
Responsibilities
- Prepares and coordinates all transactions, paperwork, and internal processing for assigned accounts.
- Handles quoting, applications, invoicing, policies, certificates of insurance, endorsements, proposals for renewal accounts, change requests, audits, and annual review preparation.
- Participates in the renewal preparation process, generating renewal updates on accounts specified by the Producer.
- Provides quality customer service to clients, team members, and carriers.
- Reviews policies and endorsements for completeness and accuracy.
- Prepares policies for delivery to clients.
- Communicates with company personnel regarding the client's needs and/or issues.
- Maintains an accurate suspense system on all items that require a response.
- Responds to customer inquiries and documents conversations with clients and carrier representatives.
- Maintains the accuracy of data in the agency management system.
- May handle collections of premiums due.
- Conducts business in a manner that demonstrates an understanding of both the business and earnings implications of the Company.
- Performs other responsibilities as assigned by Manager.
Requirements
- One to two years of small commercial lines insurance experience.
- Thorough knowledge of commercial lines coverages and markets.
- Property and Casualty Insurance license.
- High School diploma or equivalent; AA and/or college degree preferred.
- Excellent oral and written communication skills.
- Superior customer service and problem-solving skills.
- Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
- Mastery of virtual technology, including meeting scheduling, video display, and screen sharing.
- Ability to work in a team environment.
- High level attention to detail is essential.
- Excellent organizational, interpersonal, and communication skills.
Nice-to-haves
- Experience with agency management systems.
- Knowledge of risk management products and services.
Benefits
- Medical, Dental, Vision and Prescription Drug Coverage
- Health Plan Reimbursement Program
- Health Savings Account (HSA)
- 401(k) Savings Plan
- Employee Assistance Program (EAP)
- Comprehensive Wellness Program
- Flexible Spending Accounts (FSAs)
- Life and Disability Plans
- Long-Term Care
- Identity Theft, Group Legal, Accident, Critical Illness, Pet Insurance and many more!
- Low-Cost Loan Program and Student Loan Resources
- Vacation, Holiday, Sick, and Personal Time Off
- Comprehensive Onboarding
- Continuing Education
- Flexible Work Arrangements
- Dress for Your Day Dress-Code
