Account Manager, Commercial Lines

$60,000 - $70,000/Yr

Hub International - Monterey, CA

Full-time - Mid Level

Hybrid - Monterey, CA

Insurance Carriers and Related Activities

About the position

The Account Manager for Commercial Lines at HUB International is responsible for managing a book of insurance business primarily in Modesto, CA, while providing exceptional service to clients, carrier representatives, underwriters, business partners, and HUB colleagues. This role requires a high degree of independent discretion, autonomy, and decision-making, as the Account Manager navigates complex risks and exposures. The position supports Producers and other support staff in obtaining, maintaining, and expanding business, ensuring that clients receive tailored insurance solutions that meet their needs. The Account Manager will work closely with various stakeholders to ensure adherence to HUB's best practices and standard procedures, ultimately contributing to a high rate of account retention. In this role, the Account Manager will oversee the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts. This includes acting as a backup for other support staff members when necessary. The Account Manager will also acquire a deep understanding of clients' insurance objectives, critically analyze and compare insurance plans, and coordinate the implementation of the client's strategic plan. Key responsibilities include performing value-added services such as Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews, Market Analysis, and more. The Account Manager will act as a liaison between clients and insurance carriers to resolve escalated service issues, negotiate with underwriters, and troubleshoot claims and billing issues. Additionally, the Account Manager will identify opportunities for cross-selling and up-selling HUB products and services, manage client meetings, maintain accurate account files, prepare reports and proposals, and stay informed about changes in the insurance industry. This position also involves mentoring and training less experienced Account Managers and Assistant Account Managers, providing high-level support to Sales staff, and performing other duties as assigned. The ideal candidate will possess strong communication skills, critical thinking abilities, and a desire to learn and grow within the insurance industry.

Responsibilities

• Works closely with Producers and other HUB personnel on all aspects of client service, marketing, and renewal while adhering to HUB's best practices and standard procedures.
• Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Oversees (and performs when needed) the preparation and implementation of transactions, paperwork, and internal processing for assigned accounts.
• Acquires understanding of clients' insurance objectives and critically analyzes and compares insurance plans to determine suitability.
• Coordinates the implementation of the client's strategic plan, including performing key value-added services such as Pre-Renewal Strategic Planning, Risk ID Assessments, Contract Reviews, Claims Reviews, Market Analysis, and Stewardship Reports.
• Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience-based judgment to resolve.
• Identifies opportunities for cross-sell and up-sell of other HUB products and services when appropriate for the clients' needs.
• May also be responsible for account rounding and the development of new business as appropriate and in accordance with standard practices, policies, and procedures.
• In conjunction with the producer or independently, manages, organizes, and conducts client meetings.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Prepares reports, proposals, and comparisons for management as required.
• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients.
• Oversees functions performed by less experienced Account Managers and Assistant Account Managers as required.
• Supports, mentors, and trains other support staff members.
• Provides a high level of support to Sales staff in obtaining, maintaining, and expanding business.
• Performs other duties and projects as assigned.

Requirements

• 2-5 years of relevant experience in account management or a related field.
• Some college education (no degree required).
• Proficiency with Microsoft Office Suite, Outlook, and agency management systems.
• Ability to effectively communicate orally and in writing with internal and external customers.
• Critical thinking skills to identify strengths and weaknesses of alternative solutions.
• Desire to learn and grow within the insurance industry.
• Ability to develop and maintain strong client relationships.
• Ability to respond to customer needs and handle difficult situations promptly and accurately.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to prioritize and organize multiple tasks and responsibilities.

Nice-to-haves

• Experience in the insurance industry is preferred.
• Knowledge of risk management and insurance products.
• Familiarity with claims management processes.

Benefits

• Health insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• Life insurance coverage
• Disability insurance coverage
• 401(k) retirement plan
• Flexible spending account (FSA)
• Health savings account (HSA)
• Paid time off benefits
• Eligible bonuses and commissions for some positions.