Account Manager - Commercial

W.W. Grainger - Scranton, PA

Full-time - Mid Level

Scranton, PA

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Account Manager - Commercial role at Grainger involves driving positive sales growth within a designated geography or vertical market, managing an average of 20-25 accounts with annual sales ranging from $2 to $2.5 million. The position requires utilizing Grainger's Customer Relationship Management (CRM) system, Salesforce, to manage daily business activities and maintain strong customer relationships. The Account Manager will report to the District Sales Manager and will primarily service customers in the Scranton/Wilkes Barre, PA area.

Responsibilities

• Understand customer goals and remain alert and responsive to changing customer needs
• Demonstrate knowledge of market data and access to resources to quickly respond to new developments in the customer's business
• Oversee support of managed inventory tasks to guide greater understanding of the customers, increase contacts within the customer group and increase sales results
• Understand Grainger's Value Proposition by providing solutions to grow profitable sales
• Develop account penetration strategies to include regular business reviews for essential customers to maximize sales

Requirements

• 3+ years of direct outside sales experience
• Sales forecasting opportunity management and customer planning
• Process discipline, ability to align planning goals with a pipeline development process to grow market revenue
• Ability to utilize sales process to uncover customer objections/concerns, and determine appropriate solutions
• High School diploma or GED

Benefits

• Medical, dental, vision, and life insurance plans
• Paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts
• Parental leave
• 3:1 match on donations
• Tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs