Account Manager, Commercial

Navan - Austin, TX

Full-time - Mid Level

Austin, TX

Administrative and Support Services

About the position

As an Account Manager at Navan, your primary mission will be to drive revenue by ensuring client satisfaction and maximizing the value they derive from the Navan platform. This role requires you to build deep, trusting relationships with your clients, acting as their trusted advisor. You will partner with them to ensure successful onboarding, optimized engagement with our platform, and effective management of their entire Travel and Expense (T&E) program through Navan. Additionally, you will be responsible for renewing accounts and cross-selling adjacent products from our portfolio. This position is highly visible and cross-functional, requiring close collaboration with various teams including Sales, Product, Finance, Support, and Operations, all the way up to the C-Suite. Your efforts will be crucial in delighting our clients, exceeding goals, and driving a significant portion of revenue for Navan. The culture at Navan is fast-paced and dynamic, where change is the only constant. We are passionate about our work and believe in our ability to achieve great things together. In this role, you will manage all post-sales activities for Commercial customers through strong relationship-building, product knowledge, planning, and execution. You will develop trusted advisor relationships with clients, ensuring that their program goals are aligned and that they are unlocking maximum value from our partnership. Your responsibilities will include driving usage of the Navan platform, meeting or exceeding revenue goals, identifying opportunities for account expansion, and collaborating cross-functionally to meet client needs. You will also need to deeply understand Navan's product offerings and competitive positioning, travel to customer sites as necessary, and ensure successful onboarding of new clients while managing renewals and upsells/cross-sells of adjacent products.

Responsibilities

• Manage all post-sales activity for Commercial customers through strong relationship-building, product knowledge, planning, and execution.
• Develop trusted advisor relationships with clients (from program administrators up to C-suite) to ensure program goals are aligned and that clients are unlocking maximum value from partnering with Navan.
• Drive usage of the Navan platform by ensuring your clients manage 100% of their T&E programs through Navan.
• Meet or exceed revenue goals.
• Identify and execute against opportunities for account expansion - including new departments, teams, geographies, products, and use cases.
• Broaden our relationships within accounts - ensuring we have multiple champions across multiple teams and levels of client organizations.
• Collaborate cross-functionally with team members to uncover and deliver against client needs.
• Deeply understand Navan's product offerings and competitive positioning.
• Travel to customer sites as appropriate.
• Successfully onboard new clients and ensure they unlock maximum value from working with Navan throughout their lifecycle as a client.
• Own client renewals, and upsells/cross-sells of adjacent products.

Requirements

• 2+ years of experience in Account Management, Sales, or related customer-facing position within a rapidly growing SaaS company.
• Demonstrable track record of high performance and success.
• Strong communication and presentation skills.
• Ability to think strategically, problem solve, and effectively prioritize work and initiatives in a fast-paced, rapidly changing environment.
• Data driven mindset with attention to detail.
• High energy, go-getter with fresh ideas who takes the initiative to get things done.
• Highly intelligent, passionate, driven, high EQ, coachable individuals who are excited to delight clients, drive revenue, build a generational company, and accelerate their careers.
• Bachelor's degree preferred or similar work experience.