Account Manager, Community Solutions

Spectrum - Akron, OH

Full-time - Mid Level

Akron, OH

10,001+ employees

Telecommunications

About the position

The Spectrum Community Solutions (SCS) Account Manager is responsible for negotiating and documenting Rights-of-Entry (ROE) and Renewal Bulk agreements with residential multiple dwelling unit (MDU) properties. This role involves building ongoing relationships with developers, builders, property owners, and management firms while managing a quota of upsells and renewals to maximize product penetration and revenue.

Responsibilities

• Actively support efforts to simplify and enhance the customer experience.
• Develop and implement strategic sales presentations to MDU owners for securing long-term Rights-of-Entry (R.O.E).
• Negotiate competitive residential service agreements based on strategic, financial, legal, and operational criteria.
• Interface regularly with high-level clientele including C-Suite Executives, Property Owners, and Developers.
• Develop proposals and contracts that align with company standards.
• Keep clients informed of current product offerings, services, rates, and promotions.
• Work with Sales Engineers and Sales Leadership to qualify new leads and requests for site surveys.
• Maintain sales databases to report sales activity and customer satisfaction.
• Follow up on all leads and inquiries in a timely manner to provide exceptional customer experience.
• Coordinate with other internal departments as necessary.
• Attend meetings, networking events, and training sessions as required.

Requirements

• Bachelor's degree from a four-year college or university or relevant work experience.
• 3+ years of sales experience exceeding revenue quotas, preferably in MDU environments.
• 3+ years of experience in drafting and negotiating proposals and contracts in cable television, residential property management, or real estate development industries.
• Recent experience in negotiating long-term R.O.E Agreements with MDU owners.
• Working knowledge of computer networking, LAN and WAN technologies.

Nice-to-haves

• Proficiency utilizing CRM systems (Salesforce).
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with automated reporting and analysis applications.
• Experienced in strategic planning.

Benefits

• Comprehensive pay and benefits package that rewards employees for their contributions.
• Opportunities for advancement within the company.