Account Manager (Condo Department)

$45,000 - $55,000/Yr

Alera Group - Ocean City, MD

Full-time - Entry Level

Ocean City, MD

11-50 employees

Insurance Carriers and Related Activities

About the position

Alera Group is seeking a motivated Account Manager to manage an assigned book of business, focusing on servicing and selling to existing accounts, particularly condominium associations. The role emphasizes customer retention, relationship management, and achieving production goals through account rounding and cross-selling. The Account Manager will also ensure compliance and quality assurance while staying informed about industry trends and regulations.

Responsibilities

• Maintain a 95% customer retention rate through personalized service.
• Foster positive, long-term relationships, consistently achieving high customer satisfaction.
• Handle challenging or unsatisfied customers confidently and competently.
• Prepare, present, and review applications, quotes, proposals, and insurance summaries.
• Monitor and review coverages, premiums, endorsements, cancellations, and proof of insurance for accuracy.
• Arrange payment terms in line with established guidelines.
• Achieve production goals through account rounding, cross-selling, and revisiting lost opportunities.
• Quickly address new business inquiries and provide regular status updates to clients.
• Stay updated on carrier appetites and market trends, ensuring the ability to quote and place business with preferred carriers.
• Effectively correspond with carriers to obtain necessary information and address customer-related issues.
• Perform duties with attention to detail to prevent errors and omissions.
• Maintain accurate and up-to-date computer files, EPIC home screen, Outlook inbox, and open activities.
• Attend sales seminars, meetings, and educational activities to stay informed about industry trends and regulations.

Requirements

• High school diploma required; Bachelor's degree preferred.
• Insurance experience required; Condominium insurance experience preferred.
• Property & Casualty License required.
• Proficiency in Microsoft Office applications.
• Strong business acumen.
• Sales and negotiating skills.
• Organizational skills.
• Communication proficiency.
• Collaboration skills.
• Client focus.

Benefits

• Medical insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401k
• Generous paid time off