Account Manager (Cox Business)

$81,800 - $122,800/Yr

Cox Enterprises, LLC - Metairie, LA

Full-time - Manager

Metairie, LA

Personal and Laundry Services

About the position

The Account Manager at Cox Business is responsible for retaining and growing valuable large business relationships by providing technology solutions that meet customers' communication needs. This role involves managing the sales process to ensure customer satisfaction, expanding the customer base, and achieving corporate revenue goals. The Account Manager will sell complex bundled telephony, data, video, and internet bandwidth solutions to large accounts, while also maintaining ongoing relationships with existing customers.

Responsibilities

• Generate new sales opportunities; identify new prospects or new opportunities within existing Cox Business customers.
• Call on prospective customers to develop new or expanded sales opportunities.
• Meet with prospective and existing customers to assess their technology needs and goals.
• Estimate the amount of potential new or incremental business the account represents.
• Proactively contact customers prior to contract expiration and/or respond to customer requests to problem solve, renew/revise contracts and sell additional products and services.
• Develop strategies and presentations to sell complex bundled voice, data, and video solutions to customers.
• Use consultative-based selling techniques to educate and influence prospects and customers.
• Negotiate pricing and products with new and existing customers.
• Serve as the main point of contact and ensure customer satisfaction throughout the sales cycle.
• Develop future business opportunities and gain referrals.
• Create and participate in opportunities to serve as a public representative and image builder of Cox in the local community.
• Develop and maintain sales plans for assigned accounts.
• Identify and route appropriate opportunities to the proper selling groups to match customer/channel fit.
• Assist with other duties as business needs dictate.

Requirements

• Bachelor's degree in a related discipline and 6 years' experience in a related field.
• Proficiency and relative work experience using Windows-based PCs, Microsoft Office, and a CRM tool.
• Valid driver's license, good driving record, reliable transportation.
• Excellent relationship building, business sales skills, written communication, and formal presentation skills.

Nice-to-haves

• 2 years successful telecommunications, technology or cloud sales experience
• Knowledge of local market, local contacts

Benefits

• 401(k) with a generous company match
• Comprehensive healthcare, life, and disability benefits
• Adoption assistance
• Flexible vacation with pay
• Paid holidays
• Paid wellness days
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave
• COVID-19 vaccination leave