Account Manager/Customer Service (Aviation/Aerospace)

$45,000 - $45,000/Yr

Summit Aerospace - Medley, FL

Full-time - Entry Level

Medley, FL

Machinery Manufacturing

About the position

The Account Manager/Customer Service role at Summit Aerospace Inc. focuses on managing customer relationships within the aviation and aerospace sector. The position requires strong communication skills, attention to detail, and the ability to coordinate between various internal departments to ensure customer satisfaction and timely order fulfillment.

Responsibilities

• Promote Summit Aerospace capabilities to our worldwide airline customer base.
• Manage the day-to-day communication between assigned customers and internal teams including Purchasing, Quality, Finance, Operations, Receiving, and Shipping Departments.
• Acknowledge orders to customers.
• Liaise with product line, marketing, and consignment personnel on order service-related issues.
• Communicate with department heads and contract services for PO/RO due dates to ensure accurate data is in the system.
• Work with warehouse, QC, and shipping personnel to ensure orders and transfers are processed in time.
• Work with QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order.
• Communicate shipping notifications to customers.
• Oversee the customer warranty claims process.
• Prioritize the workload within QC to ensure ship dates are met.
• Monitor order backlog to ensure timely deliveries and contract compliance.
• Work with Sales & Marketing to ensure the backlog is being monitored and updated accordingly.
• Liaise with shipping & receiving on any shipping issues.
• Receive, research, and answer customer complaints, coordinating with sales, department managers, QC, warehouse, and/or accounting department.
• Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and quotes.
• Update and maintain individual customer lists.
• Respond to calls and emails from customers.
• Work with Accounting on customer credits and order disputes.
• Investigate and resolve paperwork issues that arise from customers.
• Ensure compliance with customer RO/Contracts.
• Generate customer report cards.
• Perform all other duties as assigned.

Requirements

• Strong customer orientation and dependability.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong teamwork skills and ability to respond positively to instructions and procedures.

Benefits

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance