Account Manager / Customer Service- Some experience preferred

$35,360 - $47,840/Yr

Acme Prints - Phoenix, AZ

Full-time - Entry Level

Onsite - Phoenix, AZ

11-50 employees

Printing and Related Support Activities

About the position

The Account Manager / Customer Service role at Acme Prints is a full-time position focused on providing exceptional customer service and support for printing orders. The ideal candidate will be friendly, helpful, and detail-oriented, assisting clients with their printing needs and ensuring a positive experience. This position is crucial in a small team environment, where the employee will engage with customers both over the phone and in person, manage order entries, and resolve any issues that arise.

Responsibilities

• Assist customers with their printing orders and provide exceptional customer service.
• Answer phones and respond to email inquiries.
• Perform data entry of order information accurately and efficiently.
• Estimate print orders using custom software.
• Greet and assist walk-in customers.
• Handle and resolve customer issues effectively.
• Make follow-up calls to ensure customer satisfaction with their orders.
• Assist in production and cleaning tasks as needed.

Requirements

• High school diploma or GED preferred.
• 1 year of customer service experience required.
• Experience in commercial screen printing, garment printing, signage, embroidery, or promotional products is a huge plus.
• Excellent organizational skills and attention to detail.
• Outstanding customer service skills with the ability to diffuse situations smoothly.
• Ability to concentrate and multi-task in a fast-paced environment.
• Comfortable with computers and common applications.
• Excellent written and verbal communication skills.

Nice-to-haves

• Experience in screen printing is preferred but not mandatory.
• A naturally friendly and helpful demeanor is essential.

Benefits

• 401(k) plan