Cardinal Health - Augusta, ME
posted 3 months ago
The Account Manager, Customer Success at Cardinal Health is a pivotal role designed for an experienced health system advisor who excels in communication, problem-solving, and project management. This position is fully remote, supporting clients in the Eastern time zone, and involves managing relationships with large, highly visible Acute Integrated Delivery Networks (IDNs). The Account Manager is responsible for ensuring the success of these relationships by achieving the goals and objectives set forth by both the customer and Cardinal Health. This includes a comprehensive approach to identifying, quantifying, and addressing customer pain points, as well as developing and implementing processes that enhance the overall customer experience. In this role, the Account Manager acts as a customer advocate and liaison within the Cardinal Health organization, collaborating with various departments such as field sales, customer service, implementation, contracts, and operations. The position requires a consultative approach to managing a large IDN customer account portfolio, where the Account Manager serves as the primary point of contact for problem resolution and project identification. Effective communication is crucial, especially in managing sensitive situations and ensuring that customer needs are met promptly and professionally. The Account Manager will also lead cadence calls, committees, and meetings, coordinating efforts between Cardinal Health and the customer to ensure high levels of satisfaction and ease of doing business. This role is split between tactical responsibilities and project process improvement, requiring a deep understanding of both the business and customer base to identify critical account management capabilities and customer needs. The Account Manager will utilize analytics to create joint value for both Cardinal Health and the customer, identifying savings opportunities and tracking continuous improvement initiatives.