Account Manager - CVS Media Exchange (CMX)

$54,300 - $159,120/Yr

CVS Health - New York, NY

Full-time - Mid Level

New York, NY

Health and Personal Care Retailers

About the position

The Account Manager at CVS Media Exchange (CMX) is responsible for driving advertising partnerships and ensuring high levels of client satisfaction. This role involves collaborating with various internal teams to execute digital media campaigns, manage client relationships, and support the sales organization in growing advertising partnerships. The Account Manager will focus on post-sale responsibilities, including client retention, growth, and overall satisfaction, while leveraging CVS's extensive data and resources to deliver measurable results for clients.

Responsibilities

• Collaborate with internal partner teams to execute successful digital media campaigns aligned to client KPIs.
• Act as daily point of contact for client post-sale questions and updates.
• Facilitate the end-to-end creative process between the advertiser and CMX's creative team.
• Partner closely with cross-functional teams on campaign activation, trafficking, and optimizations.
• Lead meeting cadences with clients to communicate key campaign performance metrics, insights, optimization recommendations, and upsell opportunities.
• Lead internal partner status calls and campaign performance reviews.
• Support monthly campaign billing, ensuring accuracy and delivery.
• Coordinate with internal teams to develop end-of-campaign reporting and presentations for clients.
• Manage and develop strong, collaborative relationships with partners across the organization and lead cross-functional teams including Media, Analytics, and Billing.
• Proactively self-educate around assigned client categories, retail and retail media industry trends to identify best practice opportunities for CMX to share with the team.
• Participate in onboarding activities for new team members.

Requirements

• 5+ years of client services/account management experience in a direct/digital marketing agency or a combination of agency/client side.
• 2+ years of experience using Microsoft Office tools.
• 2+ years of proven experience managing client relationships and effectively problem solving; ability to analyze problems and produce a viable solution.

Nice-to-haves

• 2+ years of retail media network experience.
• Project management certification or equivalent experience.
• Familiarity with SharePoint and Workfront a plus.
• Experience with Salesforce.com, GAM, TTD.
• Strong familiarity with digital environment: eRetail, eCommerce, or experience in a retail media network is a plus.

Benefits

• Store discount
• Employee stock purchase plan
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Tuition reimbursement
• Paid time off
• Vision insurance
• Life insurance