Biziq - Phoenix, AZ
posted about 2 months ago
As a Customer Success Manager at BizIQ, you will play a pivotal role in ensuring the success and satisfaction of our marketing services customers. Your primary responsibility will be to serve as the main point of contact for clients, proactively addressing their needs, resolving issues, and building long-term relationships. You will leverage your experience in customer success management to provide strategic guidance, optimize campaign performance, and drive customer retention and revenue growth. This position is fully remote, allowing you to work from anywhere in the United States, provided you are located in one of the specified states. In this role, you will possess a solid understanding of clients' digital marketing needs and objectives, which will lead to achieving account and revenue retention targets of 97% quarterly. You will develop lasting relationships with customers, regularly communicating to provide updates and gather feedback. Your responsibilities will include executing Customer Campaign Follow Up Calls (CCFs) for the entire portfolio, identifying customer needs through account review processes, and understanding their business needs to facilitate upsells and account growth. You will also be responsible for improving positive customer sentiment via NPS surveys and identifying areas for improvement. Your proactive approach will involve managing task queues related to customer deliverables, responding to client inquiries promptly, and analyzing campaign performance data to provide actionable insights. You will coordinate with internal teams to ensure seamless execution of client campaigns and stay updated on digital marketing trends to maintain a high level of expertise. Attending relevant conferences, workshops, and webinars will also be part of your ongoing professional development.