Account Manager (Eastern Time Zone)

Centralsquare Technologies - Wilmington, NC

Full-time - Mid Level

Wilmington, NC

Professional, Scientific, and Technical Services

About the position

The Account Manager at CentralSquare Technologies is responsible for establishing and maintaining long-term relationships with clients in an assigned territory. This role focuses on client satisfaction, promoting additional sales, and ensuring the renewal of annual system maintenance contracts. The Account Manager will work under moderate supervision, utilizing tools like Salesforce to manage sales pipelines and client communications, while also engaging in ethical sales practices to meet and exceed customer expectations.

Responsibilities

• Maintain sales coverage for assigned territory, including selling additional add-ons and cross-sell products.
• Achieve a 12-month sales quota, monitored through regular reviews with management.
• Promote whitespace selling of additional cross-sell products and complex offerings over the $15k threshold.
• Utilize CentralSquare Value Selling (CSVS) tools throughout the sales cycle after training.
• Document all communications and quotes in Salesforce, maintaining an accurate sales pipeline.
• Engage customers through various communication methods to promote product offerings.
• Act as the liaison and main point of contact for group events in the assigned territory.
• Learn and explain CentralSquare product offerings to become a trusted advisor to customers.
• Negotiate and implement contracts, sales orders, and change orders, ensuring proper documentation.
• Engage with the proposals team for any Requests for Proposals (RFPs) received in the territory.
• Provide friendly customer service and engage customer success or support when needed.
• Monitor trends and competitors in the assigned territory.

Requirements

• Bachelor's degree in Business Administration or a similar field.
• Minimum of 3-5 years of client-facing sales experience, preferably in software sales.
• Proficient in Salesforce and Microsoft Office products, especially Outlook.
• Strong communication skills and ability to learn quickly in a fast-paced environment.

Benefits

• Unlimited paid time off
• Tuition reimbursement
• Parental leave