Account Manager - Experience Lab

Empyrean Benefit Solutions - Minneapolis, MN

Full-time - Mid Level

Onsite - Minneapolis, MN

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

As an Account Manager in the Empyrean Experience Lab, you will play a crucial role in developing and maintaining strong relationships with key clients. Reporting to the Senior Manager of Communications Strategy, your primary responsibility will be to implement and manage comprehensive project plans tailored to meet the clients' benefits communications strategies. You will work closely with sales and client teams to ensure seamless alignment with cross-functional teams, optimizing the client experience and identifying opportunities for partnership expansion through innovative solutions.

Responsibilities

• Build and maintain strong, long-lasting relationships with clients and their Empyrean teams.
• Serve as the point of contact for Experience Lab clients, addressing inquiries and ensuring client satisfaction.
• Develop and implement detailed comprehensive project plans that align with clients' goals, expectations, and timelines.
• Coordinate with internal teams to ensure projects are delivered on time and within scope.
• Monitor the progress of client projects, ensuring a positive client experience and timely delivery of assets and solutions.
• Lead client project meetings and provide status updates to the Experience Lab and Client teams.
• Identify and cultivate opportunities to expand client relationships by introducing additional Experience Lab services.
• Collaborate with senior leadership to explore ways to increase client engagement and revenue through value-added services.
• Analyze and report on client performance metrics, providing insights that drive business decisions.
• Align internal teams with the client's overall strategy to provide a cohesive experience.
• Track and develop budgets for each client project and report any variances.

Requirements

• Bachelor's degree in Marketing, Communications, Business, or a related field preferred.
• 3-5 years of experience in account management, project management, or client services, preferably within a benefits communications or B2B environment.
• Strong leadership and interpersonal skills.
• Excellent time management and organizational abilities.
• Proficiency with project management tools (e.g., Asana, Trello, Smartsheet) and CRM systems (e.g., Salesforce).
• Analytical skills to evaluate project performance and identify areas for improvement.
• Ability to work independently and as part of a collaborative team.
• Proficiency in MS Office (Excel, PowerPoint, Word) and familiarity with project tracking and communication tools.