Account Manager (Extrusion Specialist)

Aa Metals - Orlando, FL

Full-time - Mid Level

Orlando, FL

Merchant Wholesalers, Durable Goods

About the position

The Account Manager (Extrusion Specialist) at AA Metals Inc. is responsible for managing and expanding the customer base within the metals industry, specifically focusing on aluminum extrusion products. This role serves as the primary point of contact for clients, ensuring their satisfaction and maintaining strong business relationships. The Account Manager will leverage their expertise in the metals market to drive sales and achieve company targets while providing tailored solutions to meet client needs.

Responsibilities

• Build and maintain strong relationships with existing clients, understanding their needs and providing tailored solutions.
• Develop and implement effective sales strategies to grow the aluminum extrusion business segment.
• Maintain a thorough understanding of aluminum extrusion products, applications, and technical specifications to effectively communicate with clients.
• Prepare reports using key sales metrics and analyze sales reports to course correct where needed.
• Develop and nurture long-term relationships with existing metal suppliers and customers.
• Serve as the main point of contact for clients, addressing their inquiries, concerns, and requests promptly.
• Conduct regular meetings and communication to understand client needs, provide updates, and explore opportunities for collaboration.
• Coordinate with internal teams, such as operations, logistics, and finance, to ensure smooth order processing, timely deliveries, and accurate invoicing.
• Monitor and track customer orders, ensuring they are fulfilled on time and in accordance with customer specifications.
• Address and resolve any issues or complaints raised by clients, coordinating with relevant departments to find appropriate solutions.
• Conduct regular performance reviews with clients, identifying opportunities for upselling, cross-selling, and customer retention.
• Stay updated on industry trends, market conditions, and regulatory changes affecting the metals market.
• Gather and analyze market intelligence to identify emerging opportunities, threats, and competitive advantages.
• Provide reports and recommendations to senior management on market dynamics, customer preferences, and sales performance.
• Prospect for potential customers and metal suppliers and build a robust pipeline of leads.

Requirements

• Strong knowledge of the metals market, including products, pricing, industry trends, and key players.
• Specialized knowledge of the aluminum extrusion processes and applications.
• Proven experience in sales, account management, or business development within the metals industry.
• Excellent communication and interpersonal skills, with the ability to build and maintain effective business relationships.
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks effectively.
• Ability to operate a computer, using basic skills for inventory management and documentation.
• Strong attention to detail and accuracy.
• Good communication and teamwork abilities.
• Proficiency in using CRM software and other relevant business tools.
• Willingness to travel as required to meet with clients and attend industry events.

Benefits

• Disability insurance
• Health insurance
• On-site gym
• Financial planning services
• Tuition reimbursement
• Parental leave
• Snacks provided
• 401(k) matching