Account Manager - Franchise / Hospitality

Hub International - Chicago, IL

Full-time - Mid Level

Chicago, IL

501-1,000 employees

Insurance Carriers and Related Activities

About the position

The Account Manager for Franchise/Hospitality at HUB International plays a crucial role in managing client accounts, providing exceptional customer service, and supporting the sales team in expanding business opportunities. This position involves overseeing the entire account-service process, including marketing to carriers, preparing quotes, and ensuring accurate processing of various account-related documents. The Account Manager is expected to work collaboratively within a team environment while maintaining a high level of attention to detail and customer satisfaction.

Responsibilities

• Manages the entire account-service process.
• Markets to carriers and prepares quotes/proposals.
• Processes certificates, endorsements, MVRs, loss runs, binding, billing, audits, etc., for accuracy.
• Coordinates premium financing and the collection of premiums as needed.

Requirements

• At least 3 years of experience in an insurance Account Management role in required lines.
• Brokerage experience is preferred.
• Excellent oral and written English communication skills.
• Superior customer service and problem-solving skills.
• Demonstrated proficiency with computer systems, including Microsoft Office and automated agency management systems.
• Ability to work in a team environment.
• High level attention to detail is essential.
• Currently licensed in good standing in required lines and states.
• Current with all necessary CE credits in required lines and states.

Benefits

• Continuing education credits
• Flexible benefits options
• Opportunities for growth and development
• Competitive work environment