Account Manager - Houston North

Caris Life Sciences

Full-time

Remote

Professional, Scientific, and Technical Services

About the position

The Account Manager is responsible for driving growth and maintaining relationships with existing accounts in the assigned territory. This role involves nurturing customer intimacy, supporting the acquisition of new accounts, and ensuring customer satisfaction throughout the order process. The ideal candidate should have a strong background in sales within the pharmaceutical, medical device, or diagnostic industries, with a focus on account management and growth strategies.

Responsibilities

• Work closely with Customers, Client Service Partners, Molecular Oncology Specialists (MOSs), Regional Business Directors, and other support personnel to provide the highest level of customer support and satisfaction
• Regularly and consistently calls on customers to introduce and promote assigned Caris solutions including Molecular Intelligence testing, technology interfaces, physician consultations, etc
• Successfully executes customer retention
• Interacts with existing customers to 'Add Value' resulting in increased sales and service to clients
• Evaluates current and prospective customer sites and prepares strategies & programs to improve revenue, costs, and productivity
• Ability to present and demonstrate different Caris technology solutions
• Establish a frequent communication schedule with MOSs, Client Services and management to exchange client feedback, success stories, challenges and best-practices
• Provide appropriate value customer information and updates via CRM
• Develop and maintain 'practical' knowledge of competitive products, services, technology solutions, and reimbursement/billing issues
• Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized
• Maintain all assigned company assets including laptop computer, iPhone, etc
• Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense, and service reports, as required, accurately and in a timely manner
• Demonstrates 'practical' knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing material, sales brochures and on the job experience
• Meet all assigned targets and goals set by management
• Provide meeting and trade show support as required
• Supports physicians with the complexity of the ordering and interpretation of the CMI platform, and QC report quality/accuracy which may require access to detailed protected health information (PHI)
• Engages with on-site hospital billing department to follow-up on specific claim details to support proper hospital payment as appropriate

Requirements

• Bachelor's degree required
• Previous experience of 3+ years of successful Sales and/or Account Management experience is required
• Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
• General understanding of business policies and practices
• Ability to quickly learn and knowledge of proprietary software programs
• Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements
• Willingness to travel regularly, locally or on day trips, to meet in person with clients and prospects

Nice-to-haves

• MBA
• Pharma, Medical Device, or Diagnostic experience
• Oncology experience