Account Manager I - Chicago

ArcBest - Chicago, IL

Full-time - Entry Level

Chicago, IL

Management of Companies and Enterprises

About the position

The Account Manager I at ArcBest is responsible for growing and maintaining profitable business by selling and marketing the company's logistics solutions and services to both current and prospective customers. This role involves building strong customer relationships, understanding their unique business needs, and providing tailored service solutions. The Account Manager will also monitor market conditions and competitors to effectively negotiate service requirements and prices, ensuring customer satisfaction and business growth.

Responsibilities

• Assist in collection process and cargo claim prevention, as needed
• Aggressively pursue customers using networking, social media, customer referrals, etc.
• Conduct calls and face-to-face meetings with customers
• Create service solutions for customers' unique business problems, and initiate pricing
• Monitor the Company's industry competitors, new products, and market conditions to understand a customer's specific needs
• Negotiate service requirements and prices; establish service packages
• Manage business relationships and entertain customers
• Collaborate with customers, front-line management, and various ArcBest departments
• Make sales calls and presentations to customers of all sizes
• Maintain and grow expertise of ArcBest service offerings
• Obtain and develop new accounts utilizing Company techniques and methods
• Identify customer challenges; develop and implement solutions to create opportunities
• Develop sales strategies and a comprehensive understanding of customers' business models
• Other duties and projects, as assigned
• Work in a team setting to accomplish goals
• Interact with all employees and customers in a professional and courteous manner
• Maintain a positive, customer-focused attitude in a highly intense environment
• Exhibit excellent customer service
• Conduct and receive phone calls and emails to identify opportunities, solve problems, build relationships, secure profitable business, and increase market share
• Complete itinerary and call report as required by Company guidelines and IRS regulations
• Complete monthly sales audit reports and expense reports, as company guidelines require
• Maintain accurate territory account information in ArcBest database

Requirements

• Bachelor's Degree, preferred
• Transportation industry and related sales experience, preferred
• Proficient in Microsoft Office Suite
• Knowledge of business solutions, competitors, and decision makers, preferred
• Knowledge of ArcBest company policies, services, computer systems and services capabilities, preferred
• Competencies: Addressing Customer Needs, Cross-Selling, Negotiating, Perseverance and Follow-Through, Problem Solving, Relationship Management, Sales Closing and Agreements, Selling

Benefits

• Salary position paid biweekly
• Variable compensation included