Account Manager I - Higher ED

$45,011 - $45,011/Yr

Nelnet - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

Credit Intermediation and Related Activities

About the position

The Account Manager I at Nelnet plays a crucial role in servicing client institutions within the higher education sector. This position focuses on building and maintaining strong relationships with clients, providing guidance and solutions through a consultative approach. The Account Manager is responsible for ensuring client satisfaction and retention by effectively managing client needs and coordinating with internal teams to resolve issues.

Responsibilities

• Manage a base of Higher Ed Schools as assigned by the Higher Ed OPS Management.
• Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels.
• Build strong collaborative relationships with internal teams.
• Organize and facilitate external communication with key client institution personnel including conference calls, informational emails and status reporting.
• Identify, track, report, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions.
• Enter and verify daily agreement and/or client institution changes with a high level of accuracy.
• Recognize, document and discuss enhancements needed by the client institution.
• Routinely think outside of the box to provide solutions to client institutions and/or payers.
• Maintain and update client institution informational pieces.
• Maintain & review NBS client institution online products.
• Establish open communication with all areas of NBS to best serve our customers.
• Manage payer agreements and resolve issues by contacting the client institution or payer.
• Demonstrate a level of service to answer general questions regarding Higher Ed specialized schools.
• If Applicable, service a core of specialized schools or products as defined by Higher Ed OPS Management.
• Become familiar with other specialty areas within the Higher Ed Market.
• Consistently provide exceptional customer service to internal and external customers.

Requirements

• College degree in business or related field or equivalent experience.
• Proven experience in product service.
• Strong interpersonal and communication (both written and verbal) skills with the ability to constructively approach issues in a professional manner.
• Ability to effectively identify client institution needs and provide solutions.
• Strong initiative to get tasks and objectives completed in a timely manner.
• Accountability - holds self and others accountable for results.
• Ability to multi-task and complete projects under high pressure deadlines.
• General computer skills including Microsoft Office applications, e-mail, Internet, InDesign and Salesforce.
• Strong problem solving skills.
• Superior organizational skills and the ability to manage multiple tasks simultaneously.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Generous earned time off
• 401K
• Student loan repayment
• Life insurance & AD&D insurance
• Employee assistance program
• Employee stock purchase program
• Tuition reimbursement
• Performance-based incentive pay
• Short- and long-term disability
• Robust wellness program