Account Manager I

$50,593 - $81,593/Yr

CorVel - Norristown, PA

Full-time - Entry Level

Hybrid - Norristown, PA

Insurance Carriers and Related Activities

About the position

The Account Manager I is a first-level account management position responsible for interacting with customers on an executive level and acting as an extension of the client; understanding and communicating agreed upon expectations to field offices and increasing the market share of business by providing service that meets and exceeds customer expectations, stewardship reporting, commitment to customer goals, and introducing/selling/implementing additional services. This is a hybrid position.

Responsibilities

• Provide consultative customer services for one or more new or established accounts
• Introduce new services independently or with assistance as needed
• Handle local or regional accounts
• Manage case management accounts with revenue in one region with a combined revenue for all accounts of over $3m
• Revenue growth with existing accounts
• Accounts Receivable - Responsible for all aspects of collections in conjunction with the respective operations management
• Client Stewardship- Responsible for conducting regular stewardship meetings and overseeing the integrity and delivery of client specific reports and information
• Client Retention - Maintain continuous communication with customer(s) to ensure that all service expectations are identified and maintained
• Surface issues or potential issues to appropriate members of the management and executive team proactively to remedy immediate concerns before they become issues
• Facilitate and coordinate internal customer set-up and external implementation
• Coordinate and attend customer meetings
• Discuss, understand, and meet agreed upon standards as mutually determined by CorVel and customer
• Develop/maintain account service instructions/communicate to service staff and post on the Intranet
• Manage contract renewals/price increases; coordinate with the AE and/or management team as appropriate
• Present information to assigned customers in an organized and persuasive fashion for contract renewals, service issue discussions, or additional product sales
• Regular attendance on the Monthly Account Manager Call
• Monthly account updates and all new service opportunities documented in Salesforce.com
• Follow CorVel policies and procedures
• Requires regular and consistent attendance
• Comply with all safety rules and regulations during work hours in conjunction with the Injury and Illness Prevention Program (IIPP)
• Additional duties may be assigned

Requirements

• High school diploma or equivalent required
• Demonstrated experience in management or supervision
• Training within the insurance industry, managed care or related field preferred

Nice-to-haves

• Bachelor's degree or relevant coursework or training in business, sales, or marketing preferred
• Knowledge of CorVel's services and completion of all CorVel Product Training Modules
• Business acumen, coupled with enthusiasm and decorum
• Excellent communication/presentation skills and ability to build relationships
• Strong interpersonal skills and commitment to customer service
• Able to work collaboratively and independently
• Highly developed organizational abilities as well as analytical and time management skills
• Must be proficient in Microsoft applications and CRM software (Salesforce)

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• Paid time off