Account Manager II (Field / Technical Sales Representative) - REQ41530_0-6984

Nordson Efd - Springfield, IL

Full-time

Springfield, IL

Plastics and Rubber Products Manufacturing

About the position

The Account Manager II (Field / Technical Sales Representative) at Nordson EFD LLC is responsible for driving sales of a diverse range of products across a designated territory, focusing on key customer segments such as Automotive, Life Sciences, Electronics, and Animal Health. This role involves building strong customer relationships, responding to inquiries, and developing strategies to increase market share and product sales. The position requires a proactive approach to customer engagement and collaboration with various internal teams to ensure customer satisfaction and successful sales outcomes.

Responsibilities

• Disproportionately servicing Nordson EFD Top Customers
• Increase share of Nordson EFD Top Products sold in the territory
• Increase share of Nordson EFD equipment sold in Focus Target Markets (Automotive, Life Sciences, Electronics, Animal Health)
• Owns the region, understanding the construct and nuances of the region and developing action plans and strategies to grow that region beyond expected economic growth
• Responds to technical and commercial inquiries from customers and prospects in a prompt manner, addressing any customer troubleshooting or training assistance, requests for quotations, equipment recommendations and demonstrations
• Proactively contacts customers in the sales region, supporting past supply of Nordson EFD product and developing new opportunities within each customer location
• Reports on the region, including monthly forecasts, activities, key actions, key accounts and annual sales plans and key initiatives
• Utilizes all available sales tools, including CRM / C4C, sales presentations, demo equipment, Road Shows and Trade Shows
• Works with diverse groups to ensure customer satisfaction, including Customer Service (CSG), Tech Services, Shipping/Logistics, Engineering, and more
• Works with Marketing to support lead generation, product growth, product strategies and pricing, trade shows, and more, including MarComm and Product Line Managers (PLM)
• Travels throughout assigned territory to meet with regular and prospective customers, focused on becoming each customer's manufacturing partner and fluid dispense expert
• Provides training assistance for new salespeople or new sales training manuals/protocol
• Understands all Nordson entities, their key products, and their key sales offerings. Works to ensure Nordson is successful, no matter how the sales credit is applied
• Other duties as assigned

Requirements

• Bachelor's Degree with superior sales skills
• At least 5 years of previous sales experience
• B2B Sales experience preferred
• Enjoy building relationships and connecting with others
• Enjoys travel
• Proficient in all Microsoft Office applications

Nice-to-haves

• Comfortable with customer face to face interaction
• Electrical and Mechanical technical aptitude
• Strong technical and selling skills
• Goal oriented self starter