Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Bismarck, ND

Full-time - Entry Level

Bismarck, ND

Telecommunications

About the position

The Account Manager II - Inside is a pivotal role at Lumen, responsible for driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of building long-term, consultative relationships with customers, leveraging technology to perform sales activities remotely rather than on-site. The Account Manager II will focus on deepening and expanding relationships with named accounts, aiming to maximize revenue while minimizing account churn. This role requires a proactive approach to understanding customer needs, identifying decision-makers, and positioning appropriate solutions to meet those needs. In addition to revenue growth, the Account Manager II is tasked with protecting base revenue by meeting or exceeding growth quotas. This involves a thorough understanding of the customer base, maintaining updated customer information, and managing sales funnel activities. The role also includes providing superior customer service with every interaction, ensuring that customer satisfaction remains a top priority. The Account Manager will assess product fit and expand the product portfolio based on customer feedback and needs, thereby enhancing the overall customer experience and driving further sales opportunities. Overall, the Account Manager II - Inside plays a crucial role in Lumen's strategy to connect businesses with innovative technology solutions, fostering a culture of teamwork, trust, and transparency while contributing to the company's growth objectives.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers and determine customer needs to position appropriate solutions.
• Assess product fit and expand the product portfolio through customer relationships.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity, requiring solid interviewing, selling, and persuasion skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Flexible scheduling options
• Professional development opportunities
• Employee discount programs