Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Santa Fe, NM

Full-time - Entry Level

Santa Fe, NM

Telecommunications

About the position

The Account Manager II - Inside is a pivotal role at Lumen, responsible for driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of developing long-term, consultative relationships with a designated customer base, focusing on maximizing revenue while minimizing account churn. The Account Manager will primarily engage in sales activities through technology rather than on-site customer interactions, allowing for a more efficient and effective sales process. In this role, the Account Manager II will be tasked with protecting base revenue and meeting or exceeding growth quotas. This involves identifying key decision-makers within customer organizations, understanding their needs, and proposing appropriate solutions that align with those needs. The Account Manager will also assess product fit and work to expand the product portfolio offered to customers, ensuring that they receive the best possible service and solutions. Additionally, the Account Manager is responsible for maintaining accurate and relevant customer information, which includes updating sales funnel activity, opportunity updates, and managing customer proposals and contracts. Providing superior customer service is a critical aspect of this role, as every interaction with customers is an opportunity to strengthen relationships and drive further business growth.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers and determine customer needs to position appropriate solutions.
• Assess product fit and expand the product portfolio through customer relationships.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity, requiring solid interviewing, selling, and persuasion skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k benefit for retirement savings plan
• Paid holidays
• Paid time off (PTO)
• Short-term incentives or sales compensation
• Long-term incentive eligibility for Director and VP positions
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing