Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Boston, MA

Full-time - Entry Level

Remote - Boston, MA

Telecommunications

About the position

The Account Manager II - Inside is responsible for growing revenue within small to medium-sized customer accounts. This role focuses on developing long-term, consultative relationships with customers, maximizing revenue, and minimizing account churn through effective communication and solution positioning.

Responsibilities

• Protect base revenue and meet/exceed growth quota within assigned customer accounts.
• Identify decision makers and determine customer needs to position appropriate solutions.
• Assess product fit and expand the product portfolio through customer relationships.
• Update relevant customer information including sales funnel activity and opportunity updates.
• Provide superior customer service with every interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of retaining and growing existing accounts.
• Strong oral and written communication skills, analytical problem solving, and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and their interrelations.
• Passion for customer service and the desire to introduce new technology to customers.
• Ability to function in an unscripted capacity with strong interviewing and persuasion skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Dental insurance coverage
• Vision insurance coverage
• 401k retirement savings plan
• Paid holidays
• Flexible scheduling options
• Professional development opportunities