Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Montgomery, AL

Full-time - Entry Level

Montgomery, AL

Telecommunications

About the position

The Account Manager II - Inside at Lumen is a pivotal role focused on driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of developing long-term, consultative relationships with customers, leveraging technology to perform sales activities remotely rather than on-site. The Account Manager II will work diligently to deepen and expand the relationship between Lumen and its named accounts, aiming to maximize revenue while minimizing account churn. In this role, the Account Manager is responsible for protecting base revenue and meeting or exceeding growth quotas. This involves identifying key decision-makers within customer organizations, understanding their needs, and proposing appropriate solutions that align with those needs. The Account Manager will also assess product fit and work to expand the product portfolio offered to customers, ensuring that they receive the best possible service and solutions. Additionally, the Account Manager II is tasked with maintaining accurate and relevant customer information, which includes updating sales funnel activity, opportunity updates, and managing customer proposals and contracts. Providing superior customer service is a critical aspect of this role, as every interaction with customers is an opportunity to strengthen the relationship and drive further business.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers within customer organizations and determine their needs.
• Identify appropriate solutions and position these solutions effectively with customers.
• Assess product fit and expand the product portfolio based on customer relationships.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years of sales experience.
• Prior account management experience with a history of retaining and growing existing accounts.
• Strong oral and written communication skills, analytical problem-solving skills, and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of their interrelations.
• Passion for customer service and the desire to understand and introduce new technology to customers.
• Ability to function in an unscripted capacity, requiring solid interviewing, selling, and persuasion skills.

Benefits

• Comprehensive health benefits including medical, dental, and vision insurance.
• Life insurance and disability insurance coverage.
• 401(k) retirement savings plan with company matching.
• Paid time off and paid holidays.
• Employee discounts and wellness programs.