Account Manager II - Inside SLED

$46,020 - $61,360/Yr

Lumen Technologies - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Telecommunications

About the position

The Account Manager II - Inside at Lumen is a pivotal role focused on driving revenue growth within small to medium-sized customer accounts. This position emphasizes the importance of building long-term, consultative relationships with clients, primarily through technology rather than in-person interactions. The Account Manager will work diligently to deepen and expand the relationship between Lumen and its named accounts, aiming to maximize revenue while minimizing account churn. This involves a proactive approach to understanding customer needs, identifying decision-makers, and positioning appropriate solutions to meet those needs effectively. In this role, the Account Manager is responsible for protecting base revenue and achieving growth quotas. This includes a variety of tasks such as updating customer information, maintaining sales funnel activity, and managing customer proposals and contracts. The Account Manager will also provide superior customer service with every interaction, ensuring that clients feel valued and understood. The position requires a strong focus on assessing product fit and expanding the product portfolio based on customer feedback and needs. The ideal candidate will possess a blend of sales experience and a passion for customer service, with the ability to function in an unscripted capacity. This role is crucial for Lumen as it seeks to connect the world through innovative technology solutions, and the Account Manager II will play a key part in shaping the future of customer relationships and revenue growth.

Responsibilities

• Protect base revenue and meet/exceed growth quota to maximize revenue within assigned customer accounts.
• Identify decision makers and determine customer needs to position appropriate solutions.
• Assess product fit and expand the product portfolio through customer relationships.
• Update relevant customer information, including sales funnel activity and opportunity updates.
• Maintain monthly goals, customer proposals, and customer contracts.
• Provide superior customer service with every customer interaction.

Requirements

• High School diploma, GED or equivalent education and 2 years sales experience.
• Prior account management experience with a history of working to retain and grow existing accounts.
• Strong oral and written communication, analytical problem solving and closing skills.
• Proficiency with Microsoft Office (Word, Excel).

Nice-to-haves

• Associate's or Bachelor's degree or equivalent education and experience.
• Demonstrated stable track record of success in an inside/outside sales role.
• Advanced understanding of technology products and solutions and knowledge of how they are interrelated.
• Passion for customer service and the desire to understand and introduce new technology to customer base.
• Ability to function in an unscripted capacity, requiring solid interviewing, selling, and persuasion skills.

Benefits

• Health insurance coverage
• Life insurance coverage
• Voluntary lifestyle benefits
• Short-term incentives or sales compensation
• Comprehensive benefits package enhancing physical, mental, emotional, and financial wellbeing.